What is LeagueSafe's refund policy?

On August 16, 2013, we amended our refund policy. The new policy is described below.

LeagueSafe honors refund requests that are made prior to the league payment deadline (i.e. the payment deadline selected by your league's commissioner).

After the league's payment deadline has passed, all refund requests must first be approved by your league commissioner.

Users seeking a refund should follow these steps:

  1. Open a new conversation with a customer service agent by clicking this link.
  2. Provide us with the transaction number for the payment you want refunded (you received this in an email receipt after making your payment, and you can also find it on your LeagueSafe home page under your TRANSACTIONS tab).
  3. We'll respond to your inquiry within one business day. IMPORTANT: credit card refunds can be processed immediately, but banks require a 10-day waiting period before E-Check transactions can be refunded.

After the Season Deadline (which is defined by LeagueSafe, and may be different from your league's commissioner-defined deadline), refunds are not allowed.

Our refund policy is designed to safeguard the league against users who might wish to pull funds from the league when it becomes apparent that their team isn't performing well.

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